At Hoober Homes we understand that buying a new home is a big decision. We realise that the Pandemic and subsequent lockdowns are a worrying and uncertain time for our customers. We would like to take this opportunity to reassure you that during the third lockdown, we remain safely open for business following the Government guidelines and we continue to be available for any help or questions you may have. Please don’t hesitate to get in touch via the contact details provided and we will be happy to help. We have included further information below which we hope you will find helpful during these difficult times.

It is business as unusual, but the encouraging news is, if you are preparing to buy a home with us – you can still move. Estate and letting agents as well as removals firms and solicitors can continue to work and prospective buyers can continue to undertake viewings, but all must follow the Covid-19 safety procedures. Remember you will be the first to live in the property as it is brand new offering peace of mind and minimising risk. The Government currently advise that people can continue with their transactions, although they must ensure they are following guidelines with regards to home removals. Customers can keep up to date with the latest coronavirus measures via the useful website below and are encouraged to contact our sales team on the provided contact details if they have any questions:

https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

Viewings:

Viewings for our show homes and view homes can still be arranged by appointment, it just means that viewings will be slightly different than before. For your peace of mind, we ensure that all surfaces, such as door handles and handrails are cleaned with anti-virus/bacteria cleaning products prior to appointments and afterwards.

  • Booking an appointment – customers must be free of Covid-19 symptoms beforehand.
  • Only 2 members of the same household to attend the viewing at any one time.
  • We operate the NHS track and trace app if you have this on your mobile device.
  • Appointments will last for up to one hour and will be spread out responsibly to allow plenty of time for cleaning and sanitising in between.
  • Please wear a suitable face covering as described in government guidance unless you are exempt from this requirement.
  • When viewing our properties in person, please avoid touching surfaces wherever possible, and use the hand sanitiser provided.
  • Please observe 2 metre social distancing whilst in our sales office.
  • Observe Covid-19 signs and measures in place.
  • A new home can be reserved with us electronically/virtually.

 To arrange an appointment – please get in touch with us on the contact details provided below and we will be happy to help:

 sales@hooberhomes.co.uk / 01709 718900 / 07743 400072

 Build & Construction:

We continue to build whilst respecting the Government safer working guidance and are committed to the completion target dates provided to buyers. Delays can understandably occur, in which case, our buyers will be contacted to discuss and explain reasons for disruptions to the build programme. Examples of reasons for delays could be shortage of building materials or delayed services such as Gas, Water, Electric due to Covid-19 however we endeavour to keep all disruptions to a minimum.

If you have any concerns regarding your timings, please contact your sales advisor on the following contact details and we will be happy to help:

sales@hooberhomes.co.uk / 01709 718900 / 07743 400072

 Reservations:

Our reservation service remains open, so it is still possible to reserve plots on our current developments. We are also registering interest for our future developments in Wath Upon Dearne, Doncaster and Goldthorpe. Please see our website for further details and the sales team can be reached on the contact details provided whereby we will be happy to help with any queries you may have.

After Sales for our existing homeowners:

We build our homes with care and one of the many benefits of buying a brand-new home with Hoober Homes is that a 2-year warranty is provided. Our after-care service continues to operate following the Government safer working guidance. Please continue to contact the after sales team on the contact details provided below:

aftersales@hooberhomes.co.uk / 01709 718900

We will issue a safe access form for all our customers to read and sign before our tradesmen will attend. If Government lock downs state that tradesmen can no longer visit our homeowners’ properties internally to carry out any after care works for the safety of our homeowners and our colleagues, we will contact customers to agree an amicable alternative window for us to attend. If the aftercare matter is very urgent, then we will take the necessary measures to assist and offer guidance and advice where necessary.

Please be assured that after care which is registered within the warranty period will still be honoured even if the works must take place after the warranty expiry date because of Covid-19.

Thank you.

We thank all our customers for their continued patience and understanding and taking the time to read our Covid-19 statement. Please do not hesitate to contact us with any questions you may have, and we will be happy to help.

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